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Insurance Systems

Clients that have purchased Quantum Consulting Group Insurance Systems include AXA UK, Zurich Insurance, Aviva and ESG Europe. The system licence is available for purchase on an unlimited use basis, or it can be procured on a limited usage monthly rental basis. Either as an on site installation or a remote service using Citrix. QCG would facilitate any testing or demonstrations involving high volumes of data.

The Insurance Management System (IMS) is an integrated suite of modular components. This ensures that not only do all the modules work together to achieve outstanding efficiencies and service levels, but the individual modules can easily be “unhooked” and replaced by new upgraded versions.

IMS is a rule based system that delivers; online premium quotations, policy documentation and policy management, broker administration and profitability management, claims administration, premium collection via BACS, together with general Management and Executive Information Services. There are extensive standard interfaces built into the system and new interfaces can readily be added.

IMS is used to manage substantial volumes of claims and policy administration business for a number of prestigious corporate clients including:

  • Britannia Building Society,
  • Chelsea Building Society,
  • Countrywide,
  • AXA Insurance,
  • AXA Life,
  • Aviva,
  • Leeds Building Society,
  • Scottish Power,
  • NIG,
  • BIBA,
  • Sky.
System Overview

The IMS software comprises the following modules:
  • Executive Information System (EIS),
  • Premium Collection System (PCS),
  • Policy Management System (PMS),
  • Claim Control System (CCS),
  • Data Management System (DMS),
  • Corporate Progress System (CPS),
  • Accounts Management System (AMS).

The first module is a stand-alone reporting module for senior executives. The next three modules comprise the front end of the core system. The fifth module constitutes the back end data engine and the sixth module is a web based reporting tool for use by the arrears departments of corporate clients. The final module is an external accounting module that can be integrated within the overall system or instead of this module clients normally use their own in-house accounting package which is linked to IMS.

Interfaces

IMS is already geared to expect certain interfaces. It produces the appropriate output files and is able to accept and process the relevant input files. The standard interfaces, which already exist and could either be disabled or modified are:

  • BACS credit and debits, the system interfaces with standard BACS gateway software, which encompasses BACS credit and debits facilities. The BACS gateway software used by Quantum is provided under licence by Checkpoint Security Services and is recommended by Natwest and HSBC. Quantum could either procure this software for use by clients, or it could separately arrange to interface to any preferred BACS payment module specified by clients. Any unwanted BACS features can be switched off as part of the customisation.
  • Cheque payment system interfaces for cheque printing. If this feature is not desired, where for example only BACS payment facilities are to be used, clients could again request QCG to switch off the BACS features as part of the customisation. The BACS and Cheque payment features at a system level cannot be switched on and off by users and would almost certainly need some modification to handle any client specific interface requirements.
  • Most of our clients require transaction dumps for later processing by SAS systems as SAS software is almost an actuarial industry standard; it is however very expensive. If clients indicate that they wish to utilise an LCP system supported by an SQL server. The standard interfaces would be modified to directly update the LCP SQL server. However it should be noted that as an alternative, the real time earning of premiums from live policies is a feature that is directly available from within the Quantum system.
  • Interfaces for the transfer of accounting information to Oracle Financials and other external accounting systems.
  • Interfaces to MS Excel spreadsheets and MS Access databases already exist and are used by many of our corporate clients.
  • Interfaces to SQL Server, Oracle and other back end data engines; Quantum use SQL Server in-house, whilst some of our external client sites use Oracle.
  • Interfaces to Postal Address Finder (PAF) software. The use of PAF significantly reduces the time required for the direct input of new policyholder information and other contact information such as the names and addresses of medical providers.
  • Standard output files exist for uploading to the Corporate Progress System (CPS) web site and other web interfaces.
  • Interfaces for the inward transfer of policy master data.
  • Interfaces for the outward transfer of reinsurance data.
Data Scalability

The system has no known scalability limitations within either the hardware or the software architectures. The system has been stress tested with hundreds of thousands of policy records.

The in-house Data Management System (DMS) utilises Microsoft SQL Server, which has no obviously relevant capacity constraints in terms of the likely usage of IMS by clients. Some clients utilise Oracle, which again has no obviously relevant capacity constraints. However QCG cannot make any contractual representations concerning the capacity or scalability of IMS within the specific client environment. This is because its operational performance will be dependent upon the nature of the hardware, software, network configuration and network traffic, all of which will be purely client controlled factors except for the software element.

In the opinion of QCG the most significant factors impacting performance at any reasonable volumes are likely to be:
  • The network traffic,
  • The frequency of the archiving of audit and transaction logs.